Customer Service Trainer (Learning and Development)
Brighton, West Sussex (Hybrid Working)
£30,158 per annum + excellent benefits
Starting ASAP – 12 month FTC
 
White Knight Recruitment are delighted to be working with a local Pension Provider, to find an experienced Customer Service Trainer, Training Designer or L&D Practitioner on a 12 month fixed term contract. In this role, you will work closely with a team of trainers; coaching and supporting them to design and deliver exceptional training to all Customer Support new starters and to design and deliver upskilling to develop the contact centre team.
 
Key responsibilities:
 
·Support, assess and coach the department trainers to enable effective learning and development 
·Ensure all learning programmes meet business and learner requirements 
·Evaluate and assess the effectiveness of the learning material and identify requirements for continuous improvement 
·Support trainers to deliver high quality learning programmes from design to evaluation
·Delivery of demonstrable improvements of learning materials, training delivery, and learner outcomes 
·Develop a flexible and multi-skilled training team increasing capability to deliver a range of learning solutions and improve customer and learner experience.
·Lead a review of the L&D curriculum in line with business priorities and blended learning solutions to maximise staff engagement and development.
·Develop and embed all aspects of the training cycle to enable effective learning needs analysis and evaluate and report on the effectiveness of learning events and solutions.
·Develop mechanisms to produce learner and training records and enable reporting on L&D metrics and team objectives.
 
Skills/experience required: 
·CIPD qualification in learning and development or equivalent 
·Understanding and practical experience of adult learning and development techniques and methodologies, gained through extensive experience as a trainer/HR professional in an equivalent environment 
·Extensive facilitation and coaching experience 
·Knowledge of customer service call handling techniques in a contact centre environment 
·Experience of communicating and presenting to large groups and all levels and of influencing and developing individuals and teams (internal) 
·Ability to quickly learn new information and support delivery of effective and tailored learning programmes 
·Understanding of differing learning styles and approaches to deliver both technical and behavioural learning 
·Understanding and practical experience of using best practise learning and development evaluation methodologies 
·Knowledge of identifying and embedding continuous improvement  
·Maintain continuous professional development to remain competent in relation to adult learning techniques and methodologies 
 
As well as an excellent salary, you will be rewarded with some excellent benefits, such as working from home, a generous pension, 25 days annual leave and plenty of development opportunities, just to name a few!
 
If you would be interested in exploring this position further, please apply now!