Eastleigh/Fareham – Hybrid Working
Full time, Monday to Friday
NHS Band 4 – £11.53-13.39ph
An exciting opportunity has arisen for an enthusiastic Business Administrator to join the Learning Disabilities and Autism Programme teams. As an Administrator, you will play a key role as a member of a dynamic, transforming team supporting the Hampshire and Isle of Wight Learning Disability and Autism Programme.
Main Tasks and Responsibilities:
·To provide a single point of contact by monitoring the generic mailbox and forwarding any emails to the relevant members of the team, responding to general enquiries in a polite and courteous manner.
·To attend meetings and disseminate information as required. This will involve preparing documentation and taking and transcribing minutes of formal meetings and following up on any actions.
·To communicate clearly, effectively, and appropriately with all members of multi-disciplinary teams, management teams and service users on a range of sensitive and/ or complex service issues and non-clinical advice. To use communication techniques to gain agreement and co-operation where there may be barriers to understanding i.e., English as a 2nd language or special educational needs.
·To participate in discussions and/or provide information for reports regarding departmental activity and progress.
·To monitor and update effective paper and computer-based reporting systems to ensure a clear and concise audit trail is kept of all activity including financial transactions.
·To respond to requests for information from the CCG management and other members of staff.
·To manage and prioritise own interruptions
·Support the workload of the workstreams, under the management of the Programme Lead to achieve agreed objectives
·To work within departmental and the individual CCG’s corporate policy and procedures, NHS guidelines and regulations. Using your own professional knowledge and judgement, analyse situations where a range of solutions is available, to decide appropriate actions and responses. Referring to line management any sensitive, ambiguous, or highly complex issues, and propose changes in working practices or procedures when appropriate
Attributes & Values
·Proven and effective organisational skills
·Proven knowledge of administrative procedures and practices including non-routine activities, such as progress chasing and problem solving
·Experience within an NHS Setting
·Effective written and oral communication skills
·Ability to interact well with colleagues of all levels and develop good working relationships both internal and external to the organisation
·Good team worker with strong interpersonal skills